Shipping& Returns/Customer Service Policy
Shipping Policy
All orders will be delivered either by Australia Post or Kart 1 Racings nominated courier service(TNT), this will be for large/bulky orders.TNT requires delivery to a Business Address or if personal address is listed, permission in the special instructions on checkout, will need to specifty that goods are allowed to be left at the door, otherwise should no-one be home a redelivery fee will apply. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Pick up’s cans be arranged at our store located at:-
50 Peter Brock Drive
Eastern Creek NSW 2766
Orders are to be dispatched within 2 business days and shipping time are estimated at between 3-7 business days depending on your location within Australia..
A notification email will be sent to your email address to confirm dispatch.
All transactions are completed in Australian Dollars ($AUD) and are inclusive of GST.
Kart 1 Racing Pty Ltd ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on 02 9672 7523 to enquire about special orders.
Returns/exchanges
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. If the goods you have purchased have been wrongfully described, are different to the product purchased on the website or doesn’t do what it is supposed to we will gladly exchange the items, however items will only be accepted if they are returned in the original packaging, unopened with all tags or barcodes attached, within 7 days. An additional delivery charge will be applied to the exchanged items.
Damaged /Faulty Goods
All items will be thoroughly checked prior to being packaged to dispatch. In the unlikely event that your item is damaged or faulty we ask that you notify us immediately. All damaged or faulty items must be returned within 7 days of receipt of delivery, unopened and in original package. We will then gladly exchange your item at no extra cost or provide you with a refund.
Please forward all returns to:-
Kart 1 Racing Pty Ltd
PO BOX 628
MITTAGONG NSW 2575
Customer Service Policy
At Kart 1 we are committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days: in the event that an ordered item is not available or we are unable to fulfil your order we ill notify you within 2 business days to arrange the following:-
- Placing the items on back order
- Replacing the items with another product
- Removing the product from sale and processing a full refund on your credit card
